Changes, deposits & questions
Deposits
Paid treatments require a 25% non-refundable deposit. Free consultations do not require a deposit. Your deposit is applied toward the service balance.
Cancellation and rescheduling
With at least 48 hours’ notice, your deposit may be transferred once to a rescheduled appointment. A maximum of one transfer is permitted. Any further rescheduling requires a new 25% deposit.
Late cancellation and no-show
For cancellations with less than 48 hours’ notice, same-day cancellations or no-shows, the deposit is forfeited. A new deposit is required to rebook.
Business cancellation or safety
If Mi Piel cancels your appointment, your deposit may be refunded or transferred. A decision by Richard Rutherford not to proceed for safety reasons does not automatically forfeit your deposit; contact us to arrange the appropriate next step.
Prepaid sessions
A session redeemed from a fully prepaid package does not require an additional treatment deposit. Packages are purchased in person, not online. Review the validity and redemption terms before purchase. No package guarantees a particular result or complete removal.
CONSENT & TREATMENT SAFETY
Certain treatments require a service-specific consent form. Read the entire form before signing and ask about anything you do not understand. Treatment will proceed only after the required consent has been reviewed and signed. Provide complete and accurate relevant health information, including medications, allergies and previous treatments, and tell Richard about any changes before treatment.
RESPECTFUL CONDUCT & SAFETY POLICY
Mi Piel is committed to maintaining a safe, respectful and professional environment for our clients and team.
Abusive, threatening, discriminatory, harassing, sexually inappropriate, intimidating or aggressive behaviour toward our team or other clients will not be tolerated.
Mi Piel reserves the right to stop or refuse a service when a client's conduct compromises safety, dignity or the professional working environment.
Serious or repeated violations may result in refusal of future appointments.
Where required, individual accommodation needs will be considered in accordance with applicable law.
If an appointment or service must be terminated due to prohibited client conduct after the reserved appointment time has begun or can no longer reasonably be used, the applicable deposit may be forfeited in accordance with Mi Piel's booking policy.
Questions
Review the booking terms before confirming an appointment. For questions about a change, deposit or prepaid session, email mipielclinic@gmail.com or call 905-429-8803.